Setup Issues and Troubleshooting

If you are having trouble setting up your Shine Bathroom Assistant, please try the following steps

 

Check LEDs

• When setting up the Shine Bathroom Assistant, the LEDs should be linking light blue periodically.  
• If you do not see LEDs, please ensure that the device battery is rotated to the lock position completely

Ensure Strong WiFi connection

• Some bathrooms have poor wi-fi connectivity.  Make sure that your bathroom assistant is placed above the ground such as on top of the toilet tank during setup.

Do Not Use a 5g Wifi Connection

Shine Bathroom Assistant is not compatible with 5g wifi.  Connect your phone to a non-5g wifi connection and try setting up again

The keyboard doesn't display when editing wifi password or property/room name

Please force close the application and reopen the application to fix this. Then proceed through the setup process.